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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


November 6, 2023

5  out of  5 rating by Chaseum
"Thank you to Veronica in staying with me as I was switching insurance. It is nice to be able to have someone follow up with you, answer many questions and then continue to provide assistance after the sell."

Kimberly Burnett

October 25, 2023

5  out of  5 rating by Kimberly Burnett
"Thomas and his exceptional team provide first class service and are always just a phone call away when I need them."

Angela Smith

October 18, 2023

5  out of  5 rating by Angela Smith
"Jacob is thorough and very helpful. He knows a great deal of knowledge about the services offered, and was able to answer my questions. Thanks."

Eric R. Upshaw

October 16, 2023

5  out of  5 rating by Eric R. Upshaw
"Jacobs was helpful and professional!"

Emily Potts

October 12, 2023

5  out of  5 rating by Emily Potts
"Quick responses, Amazing Customer Service, Definitely recommend this agent!!!"

Ben Adams

October 9, 2023

5  out of  5 rating by Ben Adams
"Tracy was very nice and polite."

Marcus Dashan Thompson

September 30, 2023

5  out of  5 rating by Marcus Dashan Thompson
"Very nice person and very knowledgeable about car insurance and very courteous and understanding"

Sandra Wilson

September 28, 2023

5  out of  5 rating by Sandra Wilson
"Great experience..knowledgeable and got a fantastic price!! Highly recommend!"

lamb chop

September 20, 2023

5  out of  5 rating by lamb chop
"Such a pleasure!!!"

Bill Norton

August 30, 2023

5  out of  5 rating by Bill Norton
"Responsive, personable, knowledgeable, not-unreasonable price. Thorough liability coverage. All that I was looking for."

Donna Jean Senn

August 30, 2023

5  out of  5 rating by Donna Jean Senn
"Quick and easy. I saved $69.00 a month, same coverage, from Geico to State Farm. Very friendly and most helpful. Like a good neighbor!"


July 28, 2023

5  out of  5 rating by Manager
"Jacob Hamner Incredibly easy to work with and super knowledgeable ! Jacob is the exceeding the standards of what a good Rep is. 10's 10's 10's ACROSS THE BOARDS!"

cecil kwong

July 26, 2023

5  out of  5 rating by cecil kwong
"Provides great service to his clients and to the community!"

Dana Flynn Schneider

July 23, 2023

5  out of  5 rating by Dana Flynn Schneider
"Thomas Waters cares for people and community! He’s always there adding value!!"

Jennifer Brown

July 23, 2023

5  out of  5 rating by Jennifer Brown
"Very reasonable prices. Been with State Farm for years."

Ladd Davis

July 23, 2023

5  out of  5 rating by Ladd Davis
"Amazing agent. Thomas Waters has been there for us a number of times and is the most responsive professional I know."

Danielle Davis

July 23, 2023

5  out of  5 rating by Danielle Davis
"Amazing service and efficient assistance"

Faris Malki

March 16, 2023

5  out of  5 rating by Faris Malki
"Thomas Waters and his team do an outstanding job and I love their community support and involvement!"

David Allison

March 15, 2023

5  out of  5 rating by David Allison
"State Farm with the Water's family have taken care of my insurance needs for over 45 years. Thomas Waters is a great agent and a fine family man. I happily give 5 stars."
Profile photo of Gregory Smith

Gregory Smith

March 14, 2023

5  out of  5 rating by Gregory Smith
"Over the last 25 years as we’ve lived in several States, we’ve worked with many terrific State Farm Agents. But by far away, Thomas Waters and Thomas Water State Farm are #1. While the service he provides often seemed exceptional, we have come to know many other clients and all make similar reports. Beyond State Farm, Thomas Waters is also incredibly active in the community, supporting many local charities and causes. Thomas Waters and Thomas Waters State Farm, truly among the best of Alabama."

OA Bradley

March 14, 2023

5  out of  5 rating by OA Bradley
"Thomas and his team are great to work with and very responsive."

Matt Jaeh

March 13, 2023

5  out of  5 rating by Matt Jaeh
"Thomas Waters is one of Birmingham's best kept secrets. Not only does he provide dedicated personal service to insurance, but he goes above and beyond to support the community. He and his team will take care of you when you need it most."


March 7, 2023

5  out of  5 rating by D B
"I was about 23 years old when I first met Thomas more than 30 years ago. It was not under the best of circumstances as one of his insureds had t-boned my car. After the accident, my own agent was completely useless while Thomas WHO REPRESENTED THE OTHER GUY WHO HIT ME basically handled everything on my behalf. Needless to say, I dropped my old insurance agent and have been with State Farm ever since. When I relocated to the West Coast more than 20 years ago, Thomas even found my new State Farm Agent in Los Angeles for me. My kids started out with Thomas when they became old enough to drive and even though they have both moved away from Birmingham, they are still with State Farm. Now that I am spending more time back home in Alabama to care for my aging parents, Thomas and his staff are once again right there to help. I was sad to hear that Brenda (Thomas' long-time office manager) had retired a few years ago but his new staff members Tracy and Jacob look to be cut from the same cloth so to speak. The faces change, but the service remains the same. Excellent and second to none!"

P F (Passiflora)

February 12, 2022

5  out of  5 rating by P F (Passiflora)
"Personal service-Great agent."

Pastor Ronald Green

October 28, 2021

1  out of  5 rating by Pastor Ronald Green
"Cancelled vehicle insurance with and a week later they still withdrew the money out of our account. The policy was canceled on the 8th of Oct and as of the 28th, we still haven't received our refund. Also, we were not informed up front about the GPS tracking devices that would have to be installed in all of our vehicles. This wasn't a huge issue, but they seem to be somewhat deceptive in the way they conduct business."