
State Farm® Insurance Agent Thomas Waters
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
claymad
March 4, 2025
"Love State Farm. The company has treated me well when I have had claims. Thomas Waters Agency helped me through all my insurance needs. Kathy even helped get me adequate coverage of our home in the case of a total loss. The cost of rebuilding after a total loss has increased significantly in the last few years. Ginger is also a great help and guided me through some issues that were resolved in a timely and professional manner. The office is easy to get to and very convenient."
"Thank you, Clay, for such a positive review! We truly appreciate your feedback about our helpfulness and great customer service."
Thomas Head
February 22, 2025
"Thomas Waters and his outstanding team set a new standard for service and leadership in customer care. They are the best. I am thankful to have had them behind me for the last 25 years and looking forward to another 25."
"Tom, thank you for the awesome 5-star review! We are thankful for you as a customer, and we are here for all of your insurance needs!"
Alex Patterson
January 12, 2025
"Very great staff! Always so helpful!"
"Alex, thank you for the 5-star review. So happy to hear you had a pleasant experience while allowing us to take care of your insurance needs."
Tiffanie Howard
January 12, 2025
"Great service! The staff always goes above and beyond."
"Tiffanie, thank you for the 5-star review. We are honored to take care of your insurance needs and we are proud to be your good neighbor!"
Ken M
January 11, 2025
"I cannot say enough good things about Thomas and his team! Professional, Compassionate, Attentive, Thorough. There are not enough superlatives to describe just how good Thomas and his office are. He is nationally recognized by State Farm and, more importantly, his customers. Anyone who says this office is not a 5 star office clearly is not telling the full story because Thomas and his team will ALWAYS go to the mat for you!"
"Ken, thank you for the 5-star review! Proud to serve your insurance needs here at Thomas Waters - State Farm!"
Lady Heddington
January 10, 2025
"Thomas Waters has been our State Farm agent for years and years. We couldn’t imagine having our insurance with anyone else. His attention to detail and the level of personal care that he takes with his customers is second to none."
"Lady, thank you for the awesome 5-star review! We strive to provide excellent service when it comes to your insurance. Thank you for being a valued customer!"
D B
January 10, 2025
"This has to be hands-down the most painful negative review I have ever had to write, but I see no other choice at this point. Thomas has been my State Farm Agent for more than 30 years off and on and was actually the one whose unbelievable service hooked me on State Farm decades ago in my twenties. Sadly, I guess all good things come to an end. His long-time office manager, Brenda retired some years ago and his new office staff is lacking to say the least. I bought a new Toyota Rav4 Prime about a year ago and as always before buying a new car, I got a quote from my State Farm Agent (Thom's office) beforehand. Quote was $148/mo. which was kind of high but with it being a new $60k 2024 SUV and inflation, I just rolled with it. I am currently being charged nearly double that amount. I have called in multiple times over the past year trying to figure out why that is when I have good credit (I am a Sr Loan Officer and required to maintain good credit as a prerequisite to keeping my professional licenses) and have not had an at fault accident or traffic violation in 20+ years. The lady I speak to (I want to say her name is Christine?) simply tells me that "there are a lot of factors that go into it sir" and that is it. When I asked her to check with her underwriting team to find out why the rate nearly doubled from what I was quoted and is triple what I have historically paid, she got an attitude and stated that it would take some time, and she would get back to me. Never heard from her. I have called in several times in recent months, and no one answers the phone at all or bothers to call me back even though I have asked to speak to Thomas directly. He has always been the benchmark for customer service that I have tried to hold myself to over the past 30+ years. Never in my wildest dreams did I ever think I would receive this kind of treatment at his office, and yet here we are."
"Hi D, thank you for leaving a review. We are disappointed you had a negative experience when dealing with our office; however, we do not have a Christine on staff. Thomas has personally looked into the details of your policy and unfortunately, he does not have a way to change the rate State Farm establishes for us. You are important to us, and we invite you to the office anytime to have a review of your policies."
Robert Tucker
September 14, 2024
"Jacob made my switch from ALFA to State Farm easy. Thanks, Jacob, for your expertise and patience."
"Robert, thank you for the awesome 5-star review! We strive to provide excellent service when it comes to your insurance and we are proud to be your good neighbor!"
robert burnett
September 10, 2024
"Great employees!"
"Robert thank you for the wonderful review! Our team is here for all of your insurance needs!"
Jack Howard
September 5, 2024
"This Agency puts the “Service” in Customer Service"
"Jack, you're awesome! Thank you for the review. We are proud to be your good neighbor!"
Dave Rauenzahn
July 30, 2024
"Excellent service!"
"Dave, thank you for the 5-star review and for allowing us to take care of your insurance needs! We appreciate you."
Rick Rothermel
July 21, 2024
"Jacob was patient and precise in our dealings. I couldn't be more pleased."
"Thanks, Rick! We're delighted to hear that Jacob provided you with patient and precise service. - Thomas "
christina warren
June 27, 2024
"The staff is awesome, patient, and professional! 😊😊"
"Christina, thank you for the 5-star review! Proud to serve your insurance needs here at Thomas Waters - State Farm!"
Taleed Brown
May 14, 2024
"Tracy and Jacob were fantastic. No agents are better. Very communicative and provided free, fair and honest quotes. Thanks guys for making State Farm Great Again"
"Thank you, Taleed, for leaving us a 5-star review! We strive to provide prompt and helpful assistance to all our customers. I am happy to hear Jacob and Tracy took good care of you and your insurance needs!"
Carolyn Burchfield
May 6, 2024
"Great service,! Jacob has lots of patience with Seniors!☺️"
"Hi Carolyn, so happy to receive this 5-star review! We always want to be a good neighbor provider when it comes to your insurance!"
Who Knows
May 3, 2024
"Tracey is always phenomenal at giving me immediate service and making sure my insurance needs are met!"
"Tyler, thank you for the 5-star review. We are honored to take care of your insurance needs and we are proud to be your good neighbor!"
Scott Hamner
March 13, 2024
"Quick and easy process!"
"Scott, thank you for taking the time to leave a 5-star review. -Thomas"
Joe Dogil
February 20, 2024
"Thomas and his team have provided OUTSTANDING CUSTOMER SERVICE throughout the many years we have had several policies and retirement plans with them. I would not hesitate to recommend them to anyone!!!"
"Joe, thank you for the 5-star review. We are honored to take care of your insurance needs and we are proud to be your good neighbor! "
Clay M
February 18, 2024
"Thomas Waters has been my insurance agent for years. Home, life, car, umbrella, etc. They are very helpful here. The employees are friendly and knowledgeable as well as professional."
"Clay, thank you for the 5-star review! We always love to hear that our customers have had an excellent experience. Proud to serve your insurance needs here at Thomas Waters - State Farm!"
Colton Cannon
February 8, 2024
"Be sure to ask for Jacob; he's an incredible life insurance resource and a great man."
"Colton, thank you for taking the time to leave an excellent review! We're glad to hear that Jacob was able to assist you with your life insurance needs. "
Tee Garner
January 16, 2024
"Been with Mr Walters since early 2000’s. Him & Traci are the best!"
"Thank you, Tee! I am honored to be your agent and I appreciate you!"
James Holmes
January 9, 2024
"Always professional and caring Agents and staff!"
"Thank you, James, for leaving us a review. We strive to provide prompt and helpful assistance to all our customers. Thank you again for taking the time and leaving a 5-star review!"
Greg Anderson
January 8, 2024
"I could not believe it, so quick and Professional, I took this quote right then and was glad to, need I say why, the savings"
"Greg, thank you for such positive words. We're so glad that you left us an honest 5-star review. Thank you! - Thomas"
Stephanie Howell
December 15, 2023
"Veronica was helpful with all my questions I had. Kind and respectful. Thank you!!!!!!"
"Stephanie, thank you for taking the time and leaving a review. We're glad to hear that Veronica was able to assist you with all your insurance needs. "
Dany Hollingsworth
December 4, 2023
"Very helpful. Called me back in 5 minutes like I asked bc I was walking through the Charlotte airport."
"Dany, thank you for such kind words. We appreciate you taking the time and leaving a 5-Star Review. "