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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gregory Smith

Gregory Smith

March 14, 2023

5  out of  5 rating by Gregory Smith
"Over the last 25 years as we’ve lived in several States, we’ve worked with many terrific State Farm Agents. But by far away, Thomas Waters and Thomas Water State Farm are #1. While the service he provides often seemed exceptional, we have come to know many other clients and all make similar reports. Beyond State Farm, Thomas Waters is also incredibly active in the community, supporting many local charities and causes. Thomas Waters and Thomas Waters State Farm, truly among the best of Alabama."

OA Bradley

March 14, 2023

5  out of  5 rating by OA Bradley
"Thomas and his team are great to work with and very responsive."

Roger Byrd

March 13, 2023

5  out of  5 rating by Roger Byrd
"Thomas is a Great agent that stays involved with our community."

Matt Jaeh

March 13, 2023

5  out of  5 rating by Matt Jaeh
"Thomas Waters is one of Birmingham's best kept secrets. Not only does he provide dedicated personal service to insurance, but he goes above and beyond to support the community. He and his team will take care of you when you need it most."


March 7, 2023

5  out of  5 rating by D B
"I was about 23 years old when I first met Thomas more than 30 years ago. It was not under the best of circumstances as one of his insureds had t-boned my car. After the accident, my own agent was completely useless while Thomas WHO REPRESENTED THE OTHER GUY WHO HIT ME basically handled everything on my behalf. Needless to say, I dropped my old insurance agent and have been with State Farm ever since. When I relocated to the West Coast more than 20 years ago, Thomas even found my new State Farm Agent in Los Angeles for me. My kids started out with Thomas when they became old enough to drive and even though they have both moved away from Birmingham, they are still with State Farm. Now that I am spending more time back home in Alabama to care for my aging parents, Thomas and his staff are once again right there to help. I was sad to hear that Brenda (Thomas' long-time office manager) had retired a few years ago but his new staff members Tracy and Jacob look to be cut from the same cloth so to speak. The faces change, but the service remains the same. Excellent and second to none!"

P F (Passiflora)

February 12, 2022

5  out of  5 rating by P F (Passiflora)
"Personal service-Great agent."

Pastor Ronald Green

October 28, 2021

1  out of  5 rating by Pastor Ronald Green
"Cancelled vehicle insurance with and a week later they still withdrew the money out of our account. The policy was canceled on the 8th of Oct and as of the 28th, we still haven't received our refund. Also, we were not informed up front about the GPS tracking devices that would have to be installed in all of our vehicles. This wasn't a huge issue, but they seem to be somewhat deceptive in the way they conduct business."
Profile photo of Angelean Bibb

Angelean Bibb

February 18, 2021

5  out of  5 rating by Angelean Bibb
"My experience was second to none.My call was answered on the first ring and I was greeted with a friendly knowledgeable and patient employee.I have definitely shared my positive experience with my family as well as the Cycling community."

William Mattison

September 14, 2020

5  out of  5 rating by William Mattison
"I moved all of my insurance needs to Thomas Waters after meeting the people there when they cut me a check from a car accident. They were representing the other person, but I immediately decided to switch to them because of how personable and clear they are when discussing insurance. I can't recommend the Thomas Waters group enough, especially Veronica Tamburello! She's the greatest!"

Travis M. Sherman

August 14, 2020

5  out of  5 rating by Travis M. Sherman
"These folks do a great job. Alexander was very professional and gave me a quote on my home, autos and umbrella policy. He didn't try to "sell" me...and he was very honest when he said that I should keep my current policies at this time. He does a great job in checking in with me every 6 months and keeping an eye out to see if rates drop to a point where it makes sense for me to change. I highly recommend this agency."

Danny Haralson

August 8, 2020

5  out of  5 rating by Danny Haralson

Jeff McCord

June 12, 2020

5  out of  5 rating by Jeff McCord
"Excellent customer service!"

Zachary Folk

June 4, 2020

5  out of  5 rating by Zachary Folk
"Had a great experience with the team. They were easy to work with and responsive."

Jacob Tubbs

September 18, 2019

5  out of  5 rating by Jacob Tubbs
"Thomas Waters and Alex at Thomas Waters State Farm are fantastic and everything you would want in a local insurance agency. After storm damage caused a roof leak at my home, they went above and beyond at every step to take care of us and get the damage covered, the roof replaced, and our ceiling repaired and repainted as quickly and professionally as possible. It's the first home repair work that I've ever had done faster than I expected, and they helped me find top-quality contractors to get the work done perfectly on the first try. They turned a difficult situation into a truly positive experience, and have made me a very satisfied customer."

Robert Piretti

September 12, 2019

5  out of  5 rating by Robert Piretti
"My family has had State Farm ever since I was young. Thomas has always been an integral part of the community here in Homewood. So, it was a no brainer to go into State Farm recently to get a small policy with them."


September 12, 2019

5  out of  5 rating by TRACY DAVIS
"Best State Farm agency in Birmingham area !!!"

Pam Armstrong

August 1, 2019

5  out of  5 rating by Pam Armstrong
"Very helpful"

Alexander Montoya

February 26, 2019

5  out of  5 rating by Alexander Montoya
"Hands down - the best State Farm agent in Birmingham. Thomas has been in business since the early 90's, and between him and his staff they have over 120 years of insurance experience. You want it done right, call Thomas Waters."

Chad Hathorne

February 1, 2019

5  out of  5 rating by Chad Hathorne
"Great service and knowledge from this agent and his staff."

Justin Williamson

December 28, 2018

5  out of  5 rating by Justin Williamson
"This agency is professional and knowledgeable on products and services, and clearly run by an experienced leader. However, my personal experience with their Claims department after a not-at-fault accident has caused me to cancel my coverage. Tim is a great consumer advocate, but you may need more assistance if you have to submit an auto insurance claim. I do appreciate the Thomas Waters location for its 8+ years of excellent customer service, and that experience is what merits a 5-star review."

Ryan Jones

September 3, 2018

5  out of  5 rating by Ryan Jones
"Best insurance agent in Birmingham! Goes above and beyond for his customers"

Huck McElveen

April 20, 2018

5  out of  5 rating by Huck McElveen
"I had a great lunch meeting with Team Waters discussing fire cleanup and how SERVPRO assists their clients throughout the process. Give them a call today for a phenomenal experience!"

Kristen Elam

November 16, 2014

5  out of  5 rating by Kristen Elam
"I absolutely love Thomas Waters State Farm! I've been with them over 2 years now and everything has gone so smoothly! The staff there is AMAZING and so understanding!!!! I highly recommend them!"

J Jnz

September 16, 2014

5  out of  5 rating by J Jnz
"Me and my husband were in search of a good insurance company for renters insurance and I did a Google search and found Thomas Waters. I did an quick online application/quote and called the office to find a time to come in. We went in and signed our paperwork, paid our first month and was in and out within 30 minutes! The office staff is awesome and the experience was very pleasant. I must add that they had the best rate of every insurance company we called or got quotes from!"

Mary Crawford

August 28, 2014

5  out of  5 rating by Mary Crawford
"I have been a customer of Thomas Waters' State Farm Agency since Thomas's early days in the insurance business. I have always had prompt, courteous, accurate and upbeat service from all of the employees in his agency. My experience this week when I called to make some adjustments to my policies with him was a repeat of all of past experiences: absolutely flawless. I highly recommend him if you are searching for a good knowledgeable agent with great support staff."