State Farm® Insurance Agent Thomas Waters

"I have been with Thomas Watters ever since o was 19 teen years of age he has always been on point every time I had a claim or just need to talk about something and if it was a claim it was taken care of in a timely manner and the staff that works for him is great especially Ms Cathy"

"he has been agent for 20 years and is great... the whole staff is always there for me. I do try and always wait if i can to talk to Tracy Davis. She tells it like it is and she goes out of her way to me and my family.."

"Agent was very polite knowledgeable and was able to help with my insurance claim. Highly recommend!"

"Staff is always prompt and get me the answers I need."

"Customer service is great."

"The people in Thomas Waters State Farm are amazing! They treat you as a person, not just an account. They take the time to get to know who they represent. Whether it is car, home, or life they handle it all. My experiences have always been helpful! I recommend them highly!!"

"The rates and coverage are way better than the other quotes I received. Half the cost of many other popular providers. I have 3 policies now. My agent Tracy Davis always responds quickly."

"Veronica Tamburello has been an absolute pleasure to work with! I have total confidence in her knowledge and judgement. Great communicator and just a wonderful person!! She is the Best!!!!"

"We are so thankful for the support we get from this agency. They are efficient and supportive with our questions and problems! Thank you for all your help!"

"The Thomas Waters office was recommended to my by someone I know and they were exactly right about this office and staff! They care and they know their stuff. I talked with Tracy Davis about life insurance for myself and my three kids. I did not have a lot of knowledge about the subject, but speaking to her I felt confident that I was being heard and sold policies that would meet our family’s needs. She explained things so that I could understand and I didn’t feel like I was just another sale for her. She took her time, was friendly, and answered all of my questions. Thank you Tracy for being such a friendly face and helping this mama protect the future of herself and her babies, should we ever need it."

"I've had such a wonderful experience with Thomas Waters, State Farms Insurance office. Ms. Tracy Burch has gone above & beyond to make sure our needs have been met from the start as our family has gone through numerous changes since becoming insured through their office. It's clear that she truly cares about their customers & takes pride in providing excellent customer service with insurance needs. I highly recommend this office for anyone looking for life, vehicle, & home insurance. I'd also encourage you to speak with Tracy for assistance. Her professional approach was top notch."

"Tracy is one of the best in the insurance game! She’s honest and will get you the best rates around!"

"Great staff!"

"Great agency, superb staff! The service is exceptional!"

"I have gotten the opportunity to know a lot of the team here and they are all incredible!"

"Kathy was fast, efficient and wonderful to talk to in my call with her today!"

"We have been so pleased with the service we receive from Thomas Waters Insurance here in Birmingham. Veronica, in particular, has been incredibly helpful, attentive, and a true pleasure to work with."

"Veronica Tamburello is a pleasure to work with. She has always been very attentive to our every need and will always have our business."

"Great experience overall! The staff was friendly, knowledgeable, and timely. Would definitely recommend!"

"Working with Veronica has been an absolute pleasure from start to finish! From the very first conversation, it was clear that she is not just knowledgeable about insurance, she’s truly passionate about helping her clients find the best coverage for their needs. Her attention to detail, patience, and willingness to walk us through every option made the entire process smooth and stress-free. She went above and beyond at every opportunity. She took the time to understand our situation, answered every question with genuine care, and found us a policy that offered better coverage and significant savings compared to what we had before. It’s rare to find someone who combines professionalism, expertise, and heartfelt customer service so effortlessly — but she does it all with warmth and enthusiasm. If you’re looking for an insurance agent who treats you like family and works tirelessly to protect what matters most to you, look no further than Veronica. We can't recommend her highly enough and feel incredibly fortunate to have her in our corner!"

"No one at this agency has any answers to billing inquiries, no explanation of increases."

"Love State Farm. The company has treated me well when I have had claims. Thomas Waters Agency helped me through all my insurance needs. Kathy even helped get me adequate coverage of our home in the case of a total loss. The cost of rebuilding after a total loss has increased significantly in the last few years. Ginger is also a great help and guided me through some issues that were resolved in a timely and professional manner. The office is easy to get to and very convenient."

"Thomas Waters and his outstanding team set a new standard for service and leadership in customer care. They are the best. I am thankful to have had them behind me for the last 25 years and looking forward to another 25."

"Very great staff! Always so helpful!"

"Great service! The staff always goes above and beyond."