State Farm® Insurance Agent Thomas Waters

"Very great staff! Always so helpful!"

"Great service! The staff always goes above and beyond."

"I cannot say enough good things about Thomas and his team! Professional, Compassionate, Attentive, Thorough. There are not enough superlatives to describe just how good Thomas and his office are. He is nationally recognized by State Farm and, more importantly, his customers. Anyone who says this office is not a 5 star office clearly is not telling the full story because Thomas and his team will ALWAYS go to the mat for you!"

"Thomas Waters has been our State Farm agent for years and years. We couldn’t imagine having our insurance with anyone else. His attention to detail and the level of personal care that he takes with his customers is second to none."

"This has to be hands-down the most painful negative review I have ever had to write, but I see no other choice at this point. Thomas has been my State Farm Agent for more than 30 years off and on and was actually the one whose unbelievable service hooked me on State Farm decades ago in my twenties. Sadly, I guess all good things come to an end. His long-time office manager, Brenda retired some years ago and his new office staff is lacking to say the least. I bought a new Toyota Rav4 Prime about a year ago and as always before buying a new car, I got a quote from my State Farm Agent (Thom's office) beforehand. Quote was $148/mo. which was kind of high but with it being a new $60k 2024 SUV and inflation, I just rolled with it. I am currently being charged nearly double that amount. I have called in multiple times over the past year trying to figure out why that is when I have good credit (I am a Sr Loan Officer and required to maintain good credit as a prerequisite to keeping my professional licenses) and have not had an at fault accident or traffic violation in 20+ years. The lady I speak to (I want to say her name is Christine?) simply tells me that "there are a lot of factors that go into it sir" and that is it. When I asked her to check with her underwriting team to find out why the rate nearly doubled from what I was quoted and is triple what I have historically paid, she got an attitude and stated that it would take some time, and she would get back to me. Never heard from her. I have called in several times in recent months, and no one answers the phone at all or bothers to call me back even though I have asked to speak to Thomas directly. He has always been the benchmark for customer service that I have tried to hold myself to over the past 30+ years. Never in my wildest dreams did I ever think I would receive this kind of treatment at his office, and yet here we are."

"Jacob made my switch from ALFA to State Farm easy. Thanks, Jacob, for your expertise and patience."

"Great employees!"

"This Agency puts the “Service” in Customer Service"

"Excellent service!"

"Jacob was patient and precise in our dealings. I couldn't be more pleased."

"The staff is awesome, patient, and professional! 😊😊"

"Tracy and Jacob were fantastic. No agents are better. Very communicative and provided free, fair and honest quotes. Thanks guys for making State Farm Great Again"

"Great service,! Jacob has lots of patience with Seniors!☺️"

"Tracey is always phenomenal at giving me immediate service and making sure my insurance needs are met!"

"Quick and easy process!"

"Thomas and his team have provided OUTSTANDING CUSTOMER SERVICE throughout the many years we have had several policies and retirement plans with them. I would not hesitate to recommend them to anyone!!!"

"Thomas Waters has been my insurance agent for years. Home, life, car, umbrella, etc. They are very helpful here. The employees are friendly and knowledgeable as well as professional."

"Be sure to ask for Jacob; he's an incredible life insurance resource and a great man."

"Been with Mr Walters since early 2000’s. Him & Traci are the best!"

"Always professional and caring Agents and staff!"

"I could not believe it, so quick and Professional, I took this quote right then and was glad to, need I say why, the savings"

"Veronica was helpful with all my questions I had. Kind and respectful. Thank you!!!!!!"

"Very helpful. Called me back in 5 minutes like I asked bc I was walking through the Charlotte airport."

"Not only does he have knowledge about the best coverage for my auto policy, he's given me extensive insight on "life insurance" the first being the 20term and the second being the 10pay. ANYONE READING THIS PLEASE INQUIRE; Jacob (not Jake) thanks abundantly for the insight and professionalism! I'm praying for your promotion and pay raise, you deserve it!"

"Thank you to Veronica in staying with me as I was switching insurance. It is nice to be able to have someone follow up with you, answer many questions and then continue to provide assistance after the sell."