State Farm® Insurance Agent Thomas Waters

"Over the last 25 years as we’ve lived in several States, we’ve worked with many terrific State Farm Agents. But by far away, Thomas Waters and Thomas Water State Farm are #1. While the service he provides often seemed exceptional, we have come to know many other clients and all make similar reports. Beyond State Farm, Thomas Waters is also incredibly active in the community, supporting many local charities and causes. Thomas Waters and Thomas Waters State Farm, truly among the best of Alabama."

"I was about 23 years old when I first met Thomas more than 30 years ago. It was not under the best of circumstances as one of his insureds had t-boned my car. After the accident, my own agent was completely useless while Thomas WHO REPRESENTED THE OTHER GUY WHO HIT ME basically handled everything on my behalf. Needless to say, I dropped my old insurance agent and have been with State Farm ever since. When I relocated to the West Coast more than 20 years ago, Thomas even found my new State Farm Agent in Los Angeles for me. My kids started out with Thomas when they became old enough to drive and even though they have both moved away from Birmingham, they are still with State Farm. Now that I am spending more time back home in Alabama to care for my aging parents, Thomas and his staff are once again right there to help. I was sad to hear that Brenda (Thomas' long-time office manager) had retired a few years ago but his new staff members Tracy and Jacob look to be cut from the same cloth so to speak. The faces change, but the service remains the same. Excellent and second to none!"

"Cancelled vehicle insurance with and a week later they still withdrew the money out of our account. The policy was canceled on the 8th of Oct and as of the 28th, we still haven't received our refund. Also, we were not informed up front about the GPS tracking devices that would have to be installed in all of our vehicles. This wasn't a huge issue, but they seem to be somewhat deceptive in the way they conduct business."

"I moved all of my insurance needs to Thomas Waters after meeting the people there when they cut me a check from a car accident. They were representing the other person, but I immediately decided to switch to them because of how personable and clear they are when discussing insurance. I can't recommend the Thomas Waters group enough, especially Veronica Tamburello! She's the greatest!"

"These folks do a great job. Alexander was very professional and gave me a quote on my home, autos and umbrella policy. He didn't try to "sell" me...and he was very honest when he said that I should keep my current policies at this time. He does a great job in checking in with me every 6 months and keeping an eye out to see if rates drop to a point where it makes sense for me to change. I highly recommend this agency."

"Thomas Waters and Alex at Thomas Waters State Farm are fantastic and everything you would want in a local insurance agency. After storm damage caused a roof leak at my home, they went above and beyond at every step to take care of us and get the damage covered, the roof replaced, and our ceiling repaired and repainted as quickly and professionally as possible. It's the first home repair work that I've ever had done faster than I expected, and they helped me find top-quality contractors to get the work done perfectly on the first try. They turned a difficult situation into a truly positive experience, and have made me a very satisfied customer."

"This agency is professional and knowledgeable on products and services, and clearly run by an experienced leader. However, my personal experience with their Claims department after a not-at-fault accident has caused me to cancel my coverage. Tim is a great consumer advocate, but you may need more assistance if you have to submit an auto insurance claim. I do appreciate the Thomas Waters location for its 8+ years of excellent customer service, and that experience is what merits a 5-star review."

"Me and my husband were in search of a good insurance company for renters insurance and I did a Google search and found Thomas Waters. I did an quick online application/quote and called the office to find a time to come in. We went in and signed our paperwork, paid our first month and was in and out within 30 minutes! The office staff is awesome and the experience was very pleasant. I must add that they had the best rate of every insurance company we called or got quotes from!"

"I have been a customer of Thomas Waters' State Farm Agency since Thomas's early days in the insurance business. I have always had prompt, courteous, accurate and upbeat service from all of the employees in his agency. My experience this week when I called to make some adjustments to my policies with him was a repeat of all of past experiences: absolutely flawless. I highly recommend him if you are searching for a good knowledgeable agent with great support staff."